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Bidlive Privacy Notice

Auction Lots, via our site, onsite app or online auction site, gathers and processes your personal information in accordance with the relevant data protection regulations and laws. This notice provides you with important information regarding your rights and our obligations and explains how, why and when we process your personal data.

Where we are the data processor the controller is normally the Charity/Organisation benefitting from the auction and we will share your data with that Charity/Organisation. Data collected during an auction will only be shared with the Charity or Organisation involved or benefitting from that auction.

Information That We Collect

Auction Lots processes your personal information to provide you with our products and services. We will never collect any unnecessary personal data from you and we do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you includes: –

  • First and Last Name
  • Home Address (if required for delivery purposes)
  • Email
  • Telephone Number
  • How We Use Your Personal Data

We take your privacy very seriously and other than to provide our services, as described in this notice, we will never disclose or share your data without your consent; unless we are required to do so by law.

The purposes and reasons for processing your personal data are detailed below: –

We collect your personal data to provide the auction and other services you are experiencing and to ensure that any funds you give to our Charity partners are collected and any items you purchase are sent out to your preferred address by our lot suppliers.

Our email and SMS providers use your personal data to keep you updated on the progress of the event, auction or campaign in which you are taking part.

We and our payment provider store your personal data as part of our legal obligation for business accounting and tax purposes.

You have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; to exercise your data portability rights, and to be informed about any automated decision-making we may use.

If we receive a request from you to exercise the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. As well as sharing your data with our Charity partner or Organisation for each auction, we use some third-parties to provide the services and business functions below; all our processors acting on our behalf process your data in accordance with our instructions and they comply fully with this privacy notice and the data protection laws.

Where we are processing your data for these purposes, we will share it with:

Stripe: We use Stripe, Inc., and Stripe Payments Europe Ltd(Stripe) for taking payment; they are payment experts and they will process your payment seamlessly and securely to PCI compliance.

Twilio. We use for sending SMS notifications relating to auction activities and payments.

Where you have successfully bid for a lot, we will share your details with our lot supplier in order that you may redeem your winning item. Our suppliers for lot items process your data so that they can provide you with the item. Our suppliers change on a regular basis and you can review our most up to date list here data processors.

How Long We Keep Your Data

We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Where you have taken part in an auction or another one of our services, we will keep your data for a period of 3 years for accounting purposes and in order that we can reference the event for you, for the Charity involved or for ourselves. Where you have purchased an item, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Occasionally, we would like to contact you about other auctions, auction items, charities or new services that we are providing and we think will be of genuine interest to you. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting us directly.

Lodging A Complaint

We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with your local supervisory authority.

Auction Lots

W63, 1-9 Barton Rd, Bletchley, Milton Keynes, MK2 3HU, UK., 01908 649777


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